Workflow Management

What is Workflow?If you ask 10 people you will get 11 answers...more than just handful. Workflow is organizationally aware....it must have a representation of the procedures, activities, and roles within the organization.



Workflow management








Workflow & Office Automation

• Office Automation is the starting point for workflow management research.
  
• Difference: Task Automation/Process Automation
  
• Requirements for office automation
  
• Scheduling activities
• Function integration
• Personal assistance
• Task management
  
• Workflow – Past & Future
• First generation – disjoint applications, human interface
• Call center management
• Correspondence handling